Retrofits: Frequently Asked Questions

Do I qualify for this program?

This program is open to all existing commercial or industrial Idaho Power customers.

Why is Idaho Power offering this program?

We are committed to offering services and information to our customers to help them use energy wisely. Efficiency programs like this help defer the need to build new power plants and acquire power from more expensive sources to meet growing customer demand. Successful energy efficiency programs can also reduce the company’s generation costs during times when demand is high, which may slow increases in customer rates.

How do I start the process?

Work with your Idaho Power energy advisor, an equipment supplier or contractor to submit a Retrofits application and accompanying documentation. Find your Idaho Power energy advisor or call 208-388-2323, or 1-800-488-6151 from outside the Treasure Valley.

Does my project require pre-approval?

Projects with incentives of $2,000 or greater need pre-approval from Idaho Power prior to project start. Also, lighting projects incorporating networked lighting controls or LLLC must have pre-approval and a site inspection prior to project start.

How long do I have to complete my project and submit the payment application documentation?

You have 90 days from project completion to submit the payment application documentation, unless otherwise agreed with Idaho Power.

How can I learn more about my energy-saving opportunities?

Idaho Power offers My Account, an online resource with information on energy-saving opportunities. Complete an Action Plan and let My Account help you manage your use, lower your bills and more. You must sign up for My Account to access these features. You may also contact your Idaho Power energy advisor or call 208-388-2323, or 1-800-488-6151 from outside the Treasure Valley.

Are there any requirements for who performs my lighting retrofit?

Yes. Lighting projects must be installed by a company with an electrical contractor’s license that’s also properly licensed in the state where the work is performed. The person/s doing the actual retrofit work must also be properly licensed in the state where the work is performed. The exception to this requirement is if installing pin-based LEDs or linear LEDs-Type A. Lighting projects also must adhere to state and local code requirements, such as taking out an electrical permit and receiving an electrical inspection.

Can I give my incentive payment to my contractor?

Yes. The payment application includes a section that allows you to assign payment to your contractor. Please note: Idaho Power reserves the right to deny third party payment requests. In addition, Idaho Power will not provide any third party payments to waste transporters, disposal facilities or recycling facilities.

What if my project scope changes between the Pre-Approval Application and Payment Application?

The program is designed to accommodate changes in the project’s scope. If your project scope changes more than 10% , notification to Idaho Power is needed. Resubmittal of the pre-approval application to reflect the change of scope may also be required. Upon notification of a change in scope, we will review the scope change and you will be notified about the results (e.g., ok to proceed, need to submit new application, etc.).

What means of disposal are required for old lamps and ballasts being removed from our facility as part of this process?

All projects must meet applicable codes, laws and regulations. Products containing hazardous materials, such as mercury, PCBs and other items, must be recycled or disposed of properly. Contact your contractor, a waste handling professional, or the Idaho Department of Environmental Quality for additional details on proper waste disposal and recycling options. If your project is in Oregon, contact the Oregon Department of Energy.

What if my project involves building a new building or changing the use of an existing building?

New construction or a change in the use of an existing building qualify for different incentives than retrofit projects. Some restrictions apply; see the New Construction and Major Renovations program.

What if the upgrades I’m considering are not on the Retrofits menu?

We offer Custom Projects incentives for larger or more complex energy-saving projects. Please note that some restrictions apply for this program; contact the Custom Projects Program Specialist to learn more.

Will Idaho Power add incentives for new energy efficiency measures?

We periodically assess our list of eligible energy efficiency measures. If you believe a new measure should be added, let us know and we’ll consider it. Send suggestions to retrofit@idahopower.com.

Will my project receive an inspection as part of the program?

Maybe. Idaho Power randomly conducts pre- and post-inspections on retrofit projects.